Any custom OR pre-order purchases are final. These items are specifically made for you, in the size and colour you have selected and are not held in stock by us. Custom orders are any orders made in a custom colour, length, style and/or size. We are unable to cancel, exchange, or refund under any circumstances.
PLEASE NOTE: Pre-order dresses are made to suppliers standard size charts, and may require alterations when you receive it. We will take your measurements during the ordering process, but this is only to ensure that you will fit into that standard size.
Please note that unless the item is faulty, the following items will not be accepted back for an exchange or refund:
(a) items that have been worn, damaged or altered from their original condition;
(b) sale items, marked down items, items sold during promotions, jewellery or shoes;
(c) orders where brides have the opportunity of seeing and trying on wedding dresses.
Our orders are automatically processed so we regret that we are unable to make any changes to your order after placement. Cancellations are not accepted and the full deposit paid by you will be forfeited.